Effective Date: 2/1/2025
Southern Home Offers (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy when you submit a complaint. This Complaint Privacy Policy explains how we collect, use, disclose, and protect your personal information when you file a complaint with us.
When you submit a complaint, we may collect the following personal information:
Your name, address, phone number, and email address .Details about your complaint, including any supporting documents you provide. Any other personal information necessary to process and investigate your complaint.
We use the information collected to:
Investigate and address your complaint. Communicate with you regarding the resolution of your complaint. Improve our services based on feedback received. Comply with legal and regulatory requirements.
We do not share phone numbers with third parties for marketing or promotional purposes. However, we may share your information under the following circumstances:
With service providers or legal advisors who assist in investigating or resolving complaints. As required by law if we are obligated to disclose information in response to legal requests or government authorities. With relevant parties involved in the complaint if necessary for resolution, such as real estate agents or property owners. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We retain complaint records for as long as necessary to resolve the issue and comply with legal obligations. Once no longer needed, we securely dispose of the information.
Depending on applicable laws, you may have the right to:
Request access to the personal information we hold about you.
Request corrections or updates to your information.
Request deletion of your information, subject to legal requirements.
To exercise these rights, contact us at
(423) 521-2002
.
We may update this policy from time to time. Any changes will be posted on our website with the updated effective date.
If you have any questions or concerns about this Complaint Privacy Policy, please contact us at:
Southern Home Offers
9482 Lazy Circles Dr
Ooltewah TN 37363
(423) 521-2002
[email protected]